Sarah Mortimer
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Activity overview
Latest activity by Sarah Mortimer-
Sarah Mortimer created an article,
Product Updates - September 2022
3 September 2022 - Document Preview View documents from within the Nivo console without having to download 9 September 2022 - Nivo Mobile App UX Update (If you are a whitelabel app customer, t...
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Sarah Mortimer created an article,
Document Preview
With document preview, you can now preview documents directly within the Nivo console without having to download and open the document separately. On standalone files (not uploaded as part ...
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Sarah Mortimer created an article,
Single Sign On (SSO)
What: SSO is an authentication method that enables users to securely authenticate to more than one application using the same details. Why: This makes it easier for users to log into systems like...
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Sarah Mortimer created an article,
Product Update: Customise SMS Invite Default Message - March 2022
Is it now possible for administrators to customise the default text that populates when an agent uses the "SMS Invite to Nivo" or "Send a Nivobot Deeplink" action items. Click Here for Instruc...
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Sarah Mortimer created an article,
Customise SMS Invite Template
Note: This functionality is available for administrators only. Editing the SMS invite template applies the changes across the entire Nivo instance for all agent users. You can customise the SM...
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Sarah Mortimer created an article,
Download the Nivo App User Guide
Some of the things you can do in Nivo are: Send and receive messages E-sign documents straight on your device Complete a bio-metric ID check Fill out forms Send documents like bank statements, p...
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Sarah Mortimer created an article,
What is Nivo?
Nivo is messaging app, similar to ones you probably already use on your device. You can send messages to different providers, just like you would send individual messages to your friends and family...
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Sarah Mortimer created an article,
Product Release Updates 2021-06
14/6/2021 Changes to email notifications for cases. More details surrounding this change and how agents can update their email preferences can be found here. The e-signature PDF template ed...
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Sarah Mortimer created an article,
Creating and using checklists
Update May 2022: When using checklists, the items that you send to the customer appear as a defined task list in their message thread. As the customer completes the items in the task list, the t...
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Sarah Mortimer created an article,
Changes to Email Notifications 2021-06
NOTE: The changes below references using cases within Nivo. If you do not feel you are using cases effectively, or have not started using cases in Nivo, please join our Customer Success team on t...