Emily Pham

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Activity overview

Latest activity by Emily Pham
  • Emily Pham created an article,

    Automated Chasers

    What are automated chasers?  Automated Chasers are a Nivo tool you can use to further automate your processes. Chasers let you automatically start a NivoBot when you haven't heard back from a custo...

  • Emily Pham created an article,

    Product Release Updates 2021-08

    The following Items have gone out as part of a recent release:  (1) Outstanding message count in tab  (2) More case management APIs  (3) CTAs on case submissions What's next on our radar?  ______...

  • Emily Pham created an article,

    Product Release Updates 2021-07

    The following Items have gone out as part of a recent release:  (1) Individual Agent Password Reset  (2) Business Bank Account vs. Bank Account on Forms  (3) Forwarding Button Is Moved - B2B (4) E...

  • Emily Pham created an article,

    Agent Roles and Permissions

      Item Agent Admin API Keys No access to API key  Can access, view, and change API key  Chasers Cannot create or configure chasers   Can create and configure chasers  App Actions ("...