Mike Barry
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Recent activity by Mike Barry-
Why?
Just wondering what the point of this board is? Nobody ever posts, if they do nobody ever answers and nothing is ever done about the suggestions made. May as well get rid of it really, rather than ...
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Extend MFA timeout
The timeout on the MFA seems very short. Often, by the time the email has been delivered to me, the number has already timed out and I need to request another one..or two. Can you just extend the M...
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Emojis
Give staff access to a limited set of Emojis. EG Smile, thumbs up, things that would allow us to communicate in the way members talk with nus without it becoming unprofessional.
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MI
Can we get some management information? How many messages we are dealing with, how many external calls such as onfido, trulayer?
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Agent App
The ability for an agent to have a phone app to which could be used to chat with customers would potentially allow us to provide a live service in situations where it might not otherwise be possible.
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Stock Q&A
Many times very similar questions are asked. It would be useful to have a series of stock answers that agents could activate to save it being retyped each time the question is asked. I realise that...