Agent Training Guide

Console Basics

• Nivo Console Basics
• Inviting your First Customer
• Folders for managing your Nivohub Console workflow
• Agent Roles and Permissions
• Creating and using checklists
• Message Labels Overview

See all 10 articles

Business to Business Messaging

• Business to Business Messaging Basic Overview
• Business to Business Message Forwarding

Admin

• Configuring document request type labels
• Admin self serve (adding and removing users and agents)
• How to download lists of the people contacted via Nivo
• Marketing Tips and Best Practices