Agent Training Guide

Console Basics

• Nivo Console Basics
• Inviting your First Customer
• Folders for managing your Nivohub Console workflow
• To-do Lists for Customer Conversations
• Message Labels Overview
• Twilio SMS Segements

See all 9 articles

Business to Business Messaging

• Business to Business Messaging Basic Overview
• Business to Business Message Forwarding
• Business to Business To-do-lists

Admin

• Configuring document request type labels
• Admin self serve (adding and removing users and agents)
• How to download lists of the people contacted via Nivo
• Marketing Tips and Best Practices