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  1. Nivo
  2. Agent Training Guide

Agent Training Guide

The essentials to get going with using Nivo

Console Basics

  • Nivo Console Basics
  • Inviting your First Customer
  • Folders for managing your Nivohub Console workflow
  • To-do Lists for Customer Conversations
  • Message Labels Overview
  • Twilio SMS Segements
See all 9 articles

Business to Business Messaging

  • Business to Business Messaging Basic Overview
  • Business to Business Message Forwarding
  • Business to Business To-do-lists

Admin

  • Configuring document request type labels
  • Admin self serve (adding and removing users and agents)
  • How to download lists of the people contacted via Nivo
  • Marketing Tips and Best Practices
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