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FAQs

Answers to other FAQs. Please raise a ticket if you can't find what you need on this support site

Quick Questions

  • What is the largest file size that a customer can send via Nivo?
  • What is the clock and Check mark beside the message I sent?
  • How do I delete a message?
  • How do I enable notifications on Google Chrome or computer?
  • Password Reset
  • Delete Contact or Message Request

General

  • Customer document upload via Desktop
  • Editing the file name of an uploaded document
  • Template Merge Field Names
  • Credit Union Continuity Forum Webinar Recap
  • Why can't I change the identity of a customer?
  • Why should I use NIVO over SMS?
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