Case Dashboard

Why should I use the case dashboard? 

• Workforce management - ensuring agents are allocated on the right cases 
• Ensuring older cases that are still open are dealt with and flagged to the attention of the team 
• Filtering for cases relevant to you and reducing the noise of cases you are not currently looking at 

What is the Case Dashboard?

• You can access the case dashboard by clicking 'Cases' at the top of the Nivohub console (as seen above)  
• The case dashboard is a quick way to get an overview of all cases on your console, the agents assigned to the case, the case status, and the date in which the case was created 
• All cases created will automatically appear on the case dashboard 

Using Filters on the Case Dashboard 

• You can filter by case status or agents assigned to a case by using the case filters 
• Cases are typically sorted in chronological order by case creation date