Template Merge Field Names

Within a bot, you are able to add template merge field names that will autofill when a message gets sent out via a Nivo instant message.

* Please note that these templates do not work for sending SMS messages or when freetyping in the message box; they will ONLY work within a Nivobot. 

* Tip - you can combine different template merge fields within a Nivobot message to add some richer context for your customer. 

(1) Names (example customer name: Emily Pham)  

• {{name}} => replaced with customer's first name => Emily
• {{firstName}} => replaced with customer's first name => Emily 
• {{fullName}} => replaced with customer's full name => Emily Pham 
• {{lastName}} => replaced with customer's surname => Pham 

To make a customer's name capital case, add a 'u' to the beginning of each of the template merge fields. For example: 

• {{uname}} => EMILY 
• {{ufirstName}} => EMILY 
• {{ufullName}} => EMILY PHAM
• {{ulastName}} => PHAM 

Use case example: 

Hello {{name}}, welcome to our channel!  ==> Hello Emily, welcome to our channel! 

(2) Institution (example institution name: Nivo Support) 

Hello {{institution}} => Replaced with the sender's institution name => Nivo Support 

Use case example: 

Welcome to {{institution}}. How can we help?  ==> Welcome to Nivo Support. How can we help?

(3) Dates (example of today's date: January 4th, 2022) 

• {{dd}} => replaced with the day (two digit format) => 04
• {{d}} => replaced with the day (one digit format if number less than one digit) => 4
• {{MMMM}} => replaced with the month (fully spelled out) => January 
• {{MMM}} => replaced with the month (shortened name) => Jan 
• {{MM}} => replaced with the month (two digit format) => 01 
• {{M}} => replaced with the month (one digit format if number less than one digit) => 1 
• {{yyyy}} => replaced with the year (full digits) => 2022 
• {{yy}} => replaced with the year (shortened number of digits) => 22 

* Note - This will ONLY grab the current day's date 

Use case example: 

Thanks for sending over the required info. We've received your request on {{MMMM}} {{dd}} {{yy}} and will look at this as soon as we can. 

(4) Customer Numbers (example customer number: 123456) 

• {{customerNumber}} => replaced with the customer number => 123456 

* Note - only applicable for customer number on customers with one defined

(5) Agent Name (example agent name: John Doe) **For use with the SMS Invite configuration only**

• {{agentName}} => replaced with agent name that sent the  =>  John Doe

*Note: Agent refers to the licensed user who is logged onto the Nivo console. Please also note that this template merge field does not work in Nivobot steps. 

(6) Phone number

• {{phoneNumber}} => replaced with the customer phone number