Why can't I change the identity of a customer?

 

It’s all to do with personal identity information and how we manage this. At a high level, our principle is that the customer / member owns and is the ‘master’ of their personal identity information. This personal identity information includes name, address, date of birth, email address and mobile number.

 

The system is then designed to manage updates and changes to this really tightly so as to ensure accuracy, security, and use of the most up to date information.

 

While your staff can create a member’s record and name on Nivo (upon adding a contact), from that point forward, the master and latest version of that name, and all other personal information is always added by the member themselves.