Can I change my customers name in my Nivo hub if they have inputed the wrong one? Permanently deleted user 05 September 2019 14:38 Follow Yes and No. No, you (the agent) won't be able to change it, as the customer controls their identity. What you can do is to ask the member to fill a form updating and confirming their name. This will automatically change the name in the system. Related articles What do the results for an Onfido identity document check report mean? Comments 0 comments Please sign in to leave a comment.