SMS is a great way of inviting new customers in to the secure Nivo messaging channel.
1. Ensure you are in the SMS channel (it has a chat icon rather than a Nivo icon) then click the ‘+’ button
2. Click ‘SMS invite to Nivo’
3. Click "Send" and you're done.
This will create a message in the text field (which you can change if you like) and insert a deep link that the customer can click to take them straight to the Nivo app. The deep link has some smarts built in - it automatically recognises whether the customer already has Nivo and what type of device they are on, then takes them to the right place to download the app if they need to and on in to to a secure conversation with your brand.
(Tip: We also offer APIs such that this step can be automated on the back of your existing web journeys. This is quick and easy. Get in touch if you’d like us to set this up for you.)